Billing
Manage workspace plans, seats, payment issues, invoices, storage, and AI credits.
Articles
| Article | Use this when |
|---|---|
| Open billing | Find plan, invoice, payment method, seat, storage, and billing settings for a workspace. |
| Choose the right plan | Use common workspace situations to decide which ALLO plan to review before buying or upgrading. |
| Change a plan | Upgrade, downgrade, or review plan changes when workspace needs change. |
| Education plans for schools | Plan ALLO for teachers, students, classes, quotes, seats, storage, and urgent school events. |
| Fix a payment issue | Resolve payment failure banners and understand what workspace admins can do next. |
| Invoices, receipts, and quotes | Find existing billing documents or ask ALLO for receipts, invoices, quotes, and procurement documents. |
| Refunds and duplicate charges | Understand ALLO refund policy, non-refundable AI credits, and how to report a duplicate or unrecognized charge. |
| Fair billing and proration | Understand how ALLO handles seats, member changes, storage add-ons, invoice credits, and mid-cycle billing changes. |
| Manage seat limits | Understand seat warnings and what happens when the workspace needs more seats. |
| Fix storage limits | Recover from storage quota warnings or upload limits in a workspace. |
| Buy storage add-ons | Add workspace storage and understand how recurring storage add-ons differ from AI credit packs. |
| Buy and manage AI credits | Understand credit packs, subscription credits, Auto-reload, and insufficient-credit recovery. |