Cancel a subscription

Switch to the workspace that holds the paid plan, then cancel it from Billing. Find out why the cancel option can be missing.

4 min readUpdated 2026-09-28

Cancel from the workspace that pays

A subscription belongs to one workspace, not to your account. If you belong to more than one workspace, Billing and the cancel option apply only to the workspace currently selected. You cannot cancel one workspace's subscription from another workspace, even when you are an admin in both.

So when you cannot find the cancel option, check the workspace first. Look at the workspace name in the upper-left corner, switch workspaces if it is not the one you pay for, and then open Billing. If the option is still missing in the paid workspace, use the checks at the end of this article.

The short version

Switch to the workspace that holds the paid plan, open Workspace settings → Billing, and choose Cancel subscription. The plan stays active until the end of the current billing period and then does not renew.

Availability

Item	Details
Available on	Paid plans managed from Billing
Available for	Web app, desktop app. The mobile app does not include Billing.
Who can cancel	Workspace admins of the workspace that holds the paid plan
Not self-serve	Trials, Free workspaces, custom contracts, legacy plans, and workspaces with a failed payment. See the table at the end of this article.

Find the workspace that holds the paid plan

If you are not sure which workspace you pay for, check each one:

The plan label in the workspace menu. Click the workspace name in the upper-left corner. The menu shows the current plan when it is available. A workspace on Free has no subscription to cancel.
Billing in each workspace. Switch to each workspace and open Billing. The one with the paid plan shows its plan, payment method, and next billing date.

You can pay for a workspace you later stopped using, and you can be an admin in several workspaces at once. Being an admin of the current workspace does not mean the current workspace is the one being charged.

Cancel the subscription

Confirm that the upper-left workspace name is the workspace that holds the paid plan.
Open workspace settings → Billing.
Scroll to Need to cancel your subscription? and choose Cancel subscription.
Review the summary. It shows the plan name and the date the plan ends.
Choose a reason under Reason for leaving.
Add a short comment under Add any feedback for our team. The confirm button stays disabled until both are filled in.
Choose Cancel subscription to confirm, or Keep subscription to close without changing anything.

After you confirm, Billing shows the date the subscription ends. Refresh Billing if the page still shows the old state.

What happens after you cancel

Question	Answer
When does paid access end?	At the end of the current billing period. The workspace keeps its paid features until that date.
Is the remaining period refunded?	No. You cannot pause the plan or get a refund for the remaining period. See Refunds and duplicate charges.
What happens to stored data?	When the paid period ends, the workspace loses paid-plan access. If you resume the subscription later, stored data becomes available again.
Can I change my mind?	Yes, before the end date. While a cancellation is scheduled, Billing shows Restart Subscription instead of the plan change action. Restart first, then change the plan if you need a different one.
Does it affect my other workspaces?	No. Each workspace has its own plan and billing.

Canceling is not the same as leaving or deleting a workspace. If you want to stop paying and also close the workspace, cancel first, then decide what to do with the workspace.

When the cancel option is missing

Work through these checks in order.

What you see	What it means	Where to go next
Billing shows Free, or no paid plan	The current workspace has no subscription to cancel	If another workspace holds the paid plan, switch to it and open Billing there.
No Billing menu at all	You may not be an admin of this workspace, or the workspace is managed by an external organization system	Ask a workspace admin to cancel, or to make you an admin. For an externally managed workspace, ask the organization that manages it, or contact support.
Billing shows a trial	The cancel option is not shown during a trial	See Understand the 14-day paid-plan trial for what happens when the trial ends.
Billing already shows an end date and Restart Subscription	The subscription is already set to end	Nothing more to do. The plan ends on that date.
A failed payment or open invoice	The cancel option is not shown while a payment has failed	See Fix a payment issue, or contact support.
Billing shows Contact sales	The workspace is on a custom contract, which uses the Contact sales path instead of self-service cancellation	Use Contact sales, or contact support.
An older plan with no cancel option	The workspace is on a legacy plan, which has no self-service cancellation	Contact support.

If you have checked every workspace and still cannot find the cancel option, contact support. Include the workspace name you want to cancel and the email you use to sign in to ALLO. Do not send full card numbers.

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