Troubleshooting guide

Recover from common issues with access, sync, export, media, and performance.

Troubleshooting guides

Fix access problemsCheck membership, sharing, guest access, deleted work, and moved items.Find missing dataLook for workspace switches, filters, permissions, Trash, and sync delays.Resolve login issuesCheck email, SSO, password reset, browser state, and account status.Contact support with contextSend the details support needs so the issue can be handled faster.

Core guides

When refresh helps and when it does notDecide whether to refresh the page, wait for sync, or check persisted access and data.

Guide	Covers
When an invite does not arrive	Check email, spam, workspace, role, and invite-link issues before asking for a new invite.
When work is read-only	Understand why buttons are missing or editing is unavailable on a canvas, project, or file.

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