Troubleshooting guide

Recover from common issues with access, sync, export, media, and performance.

Troubleshooting guides

Fix access problemsCheck membership, sharing, guest access, deleted work, and moved items.Find missing dataLook for workspace switches, filters, permissions, Trash, and sync delays.Resolve login issuesCheck email, SSO, password reset, browser state, and account status.Contact support with contextSend the details support needs so the issue can be handled faster.

Core guides

When refresh helps and when it does notDecide whether to refresh the page, wait for sync, or check persisted access and data.
GuideCovers
When an invite does not arriveCheck email, spam, workspace, role, and invite-link issues before asking for a new invite.
Request access to a canvas or projectSend an access request from the right account, understand what the owner must approve, and recover from unavailable links.
When work is read-onlyUnderstand why buttons are missing or editing is unavailable on a canvas, project, or file.