Troubleshooting

Recover from common issues with access, sync, export, media, and performance.

Articles

ArticleUse this when
When you can't log inCheck account, browser, SSO, email, and app-version issues that can block sign-in.
When an invite does not arriveCheck email, spam, workspace, role, and invite-link issues before asking for a new invite.
When you can't access workCheck workspace membership, share permissions, guest access, and deleted or moved work.
When work looks missingUse workspace switching, search, filters, trash, and access checks when work seems to disappear.
When work is read-onlyUnderstand why buttons are missing or editing is unavailable on a canvas, project, or file.
When refresh helps and when it does notDecide whether to refresh the page, wait for sync, or check persisted access and data.
Contact support with the right detailsCollect the URL, workspace, screenshots, time, device, and logs that help support solve the issue faster.