Sign in to the mobile app
Use the same ALLO account on mobile so your work and comments stay connected.
Mobile uses the same ALLO account as web and desktop
Sign in to mobile with the same email address and sign-in method you use for ALLO on web or desktop. If you use the wrong account, mobile may look empty or show that shared canvases are unavailable even though they open elsewhere.
Mobile sign-in can depend on the app version. If sign-in fails on an old app, update from the App Store or Google Play before trying more disruptive fixes.
Availability
| Item | Details |
|---|---|
| Available on | All plans |
| Available for | iOS and Android |
| Who can sign in | Users with an ALLO account, workspace invite, or shared access |
| Best first fix | Update the app and confirm the email address |
| Full billing controls | Use web or desktop, not the native mobile app |
Sign in
- Open the ALLO mobile app.
- Choose your sign-in method.
- Use the same email address that has workspace or canvas access.
- Complete any email code, password, social sign-in, or organization sign-in prompt.
- Open the workspace or shared canvas you need.
If your organization uses a managed identity provider, that provider may control multi-factor prompts, password resets, blocked accounts, and device policy. ALLO cannot bypass organization sign-in rules.
If you were invited to a workspace
Use the email address that received the invite. A personal email and a work email are different ALLO accounts, even if both belong to you.
If the invite never arrived, expired, or was sent to the wrong address, ask the workspace admin to resend it or use When an invite does not arrive. If you can sign in but do not see the workspace, use When you can't access work.
If you opened a shared canvas link
Shared canvas links can open in the mobile app or browser depending on your device and app state. If the link asks you to sign in, use the account that was granted access. If the link was shared publicly or externally, you may still need to identify yourself before commenting or editing.
For shared-link behavior, see Open a shared canvas on mobile.
If mobile shows different work than desktop
Compare the account email on mobile and desktop. Most "missing on mobile" issues are actually account or workspace mismatches.
| What you see | Likely cause | What to do |
|---|---|---|
| Mobile has no workspaces | Signed into a new or wrong account | Sign out and use the invited email. |
| Workspace exists but canvas is missing | Permission, filters, archived work, or shared-link issue | Use When work looks missing. |
| Shared canvas opens on desktop but not mobile | App version, wrong account, or link handling | Update mobile and check account email. |
| Mobile is read-only | Permission, share setting, or item state | Use When work is read-only. |
Manage mobile sessions
After signing in, your mobile app can appear in active sessions. If you lose the device, sign it out from another trusted device using Manage active sessions.
Signing out the mobile session does not remove the workspace member or delete work. It only ends that device's signed-in access.
Mobile sign-in limitations
The native mobile app is not the place for billing recovery, plan changes, storage add-ons, AI credit purchase management, or payment-method work. If sign-in succeeds and a billing banner appears, open ALLO in web or desktop as an admin. Use Open billing for billing navigation.
Troubleshooting sign-in
| Symptom | Likely cause | What to do |
|---|---|---|
| App says update required | The app version is too old for current sign-in | Update from the App Store or Google Play. |
| Email code never arrives | Wrong email, spam filter, expired invite, or mail delay | Check the email address and use When an invite does not arrive. |
| Sign-in loops | Old app, identity-provider policy, or blocked cookies/session | Update, restart the app, and try again. |
| Work is missing after sign-in | Wrong account or workspace | Compare account email with web/desktop. |
| Organization sign-in fails | Company identity provider or device policy | Contact your IT admin. |
| Device was lost | Active session still exists | Sign out the mobile session from another device. |
When to contact support
Contact support if the latest mobile app cannot complete sign-in, the correct account opens no workspaces after an admin confirms access, or a shared link fails only on mobile. Include device model, OS version, app version if visible, account email, workspace name, link, and screenshots of any error.
Related articles
- Manage active sessions
- Install the mobile app
- Use the mobile app for canvas review
- When you can't log in