Manage active sessions

Active sessions show where your account is signed in

An active session is a browser, desktop app, or mobile app that is currently signed in to your ALLO account or was recently active. Reviewing sessions is useful after using a shared computer, replacing a laptop, losing a phone, switching accounts, or seeing a sign-in you do not recognize.

Session management is an account security feature. It does not delete your account, remove workspace membership, cancel a plan, remove a seat, or change who owns a canvas. It only controls where your account is signed in.

Availability

Open active sessions

Open your account menu, go to Profile Settings, then open Security or Active Sessions. You should see the current session and other recently active sessions when ALLO can identify them.

If you cannot reach Profile Settings because sign-in fails, use When you can't log in. If the issue only happens in the desktop app after browser sign-in, use Sign in to the desktop app. If it only happens on mobile, use Sign in to the mobile app.

What session details mean

Treat location as a hint, not proof. A work VPN can make your laptop appear in another city, and a mobile network can show a nearby routing location instead of your exact location. If the device, app, and timing make sense, the session is probably yours.

Sign out of one session

Use Sign out for a single session when you recognize the device but no longer use it. Common examples include an old browser, a borrowed computer, a phone you replaced, or a desktop app signed in under the wrong account.

After signing out a session, that device should need to sign in again before it can access ALLO. If the device is offline, it may not show the change until it reconnects. If the device is open in the desktop app, the app may show a sign-in screen or access error the next time it checks the session.

Sign out of all devices

Use Sign out of all devices when you changed your password, lost a device, left a shared computer signed in, or suspect your account is open somewhere it should not be.

This ends every active session, including the current browser or app. That is the safer recovery action when you need an account-wide cleanup, but it means you should confirm you still have access to your email, password, SSO provider, authenticator app, or recovery method before using it.

If you only want to leave the device you are using right now, use the normal sign-out action from the account menu. See Sign out of ALLO.

Device limit warnings are not the same as session revocation

A device-limit warning means ALLO sees more signed-in devices or app sessions than your plan or policy expects. It is advisory. ALLO may ask you to reload, sign out of old devices, or clean up sessions. It is not the same as support or an admin forcibly deleting your account.

If you get a device-limit warning:

1. Open Manage active sessions from a trusted browser or desktop app.
2. Sign out of devices you no longer use.
3. Reload the device that showed the warning.
4. If the warning continues, check whether the same account is signed in on web, desktop, mobile, and old browsers at the same time.

If a workspace admin is also managing seats, remember that seat count and active sessions are separate. Seat count is about how many members are on the workspace. Sessions are about how many devices are signed in to one account. For seats, see Manage seat limits.

Desktop app sessions

The desktop app signs in as your ALLO account and can restore tabs after restart. If you sign out a desktop session from another device, that desktop app may still show old tabs briefly, but protected work should require sign-in again once the session is checked.

If the desktop app is signed into the wrong account, sign out from the desktop app or use active sessions to remove that desktop session. Then follow Sign in to the desktop app. Social sign-in may open your default browser before returning to the app.

If your desktop app does not return after browser sign-in, update the app and confirm that the browser is allowed to open ALLO. See Troubleshoot the desktop app.

Mobile app sessions

Mobile sessions may depend on the app version. If the mobile app is very old, ALLO may require an update before it can continue signing in safely. Update from the store, then sign in again using the same email address you use on web or desktop.

If a mobile device was lost, sign it out from a browser or desktop session you still trust. If you also lost access to the email or identity provider used for sign-in, secure that account first.

Sessions do not replace workspace access controls

Signing out a device prevents that device from using your account session. It does not:

If you see an unfamiliar session

Compare the device type, app, browser, and activity time with your real devices. Check whether you recently used a VPN, signed in from a hotel, borrowed a computer, used the desktop app, or opened ALLO on mobile.

If it still looks unfamiliar, sign out that session. Then change your password or review account security if your account uses password-based login. If your workspace uses an organization-managed sign-in provider, contact your IT admin as well.

Contact support if unfamiliar sessions continue to reappear after you changed credentials and signed out other sessions. Include your account email, approximate times, device names shown in the session list, and whether you use web, desktop, mobile, VPN, or SSO.

Troubleshooting session management