| Install the desktop app | Download and install ALLO for desktop when you want a native app experience. |
| Install the mobile app | Install ALLO on iOS or Android from the current download entry point. |
| Use the mobile app for canvas review | Open canvases on iOS or Android, check comments, make quick updates, and stay in the review loop. |
| Switch workspaces | Check which workspace is active, switch to another workspace, and avoid searching in the wrong team context. |
| Account security settings | Use password controls, two-factor authentication, access logs, active sessions, and account deletion safely. |
| Sign out of ALLO | Leave the current device, sign out other sessions, or sign out every device when account access needs to be secured. |
| Desktop app or browser | Decide when to use the desktop app and when the browser is enough. |
| Manage active sessions | Review signed-in devices and sign out of sessions you no longer use. |
| Open workspace settings | Find workspace settings, admin controls, member management, billing, security settings, and the danger zone. |
| Sign in to the mobile app | Use the same ALLO account on mobile so your work and comments stay connected. |
| Delete your account | Understand what happens when you permanently delete your ALLO account and how admin-owned workspaces are affected. |
| Open a shared canvas on mobile | Open a canvas link from a phone and understand what access depends on. |
| Sign in to the desktop app | Use browser-based sign-in and return safely to the ALLO desktop app. |
| Choose the right plan | Use common workspace situations to decide which ALLO plan to review before buying or upgrading. |
| Change a plan | Upgrade, downgrade, or review plan changes when workspace needs change. |
| Manage workspace members | Find members, review roles, handle deactivation, and understand which people belong in workspace member management instead of item sharing. |
| Use comments on mobile | Review, reply to, and follow canvas comments from the mobile app. |
| Use tabs and windows | Work with ALLO tabs, windows, close behavior, and browser-like navigation in the desktop app. |
| Prepare an education plan for a school or class | Plan seats, storage, quotes, and purchasing details when a school, department, class, or workshop adopts ALLO. |
| Fix a payment issue | Resolve payment failure banners and understand what workspace admins can do next. |
| Manage teams | Set up teams so people can find the right group in People, search, and mentions. |
| Troubleshoot the mobile app | Check access, app version, editing limits, and handoff when mobile does not behave as expected. |
| Use back, forward, and refresh | Navigate desktop app history without confusing app refresh with web page reloads. |
| Invoices, receipts, and quotes | Find existing billing documents or ask ALLO for receipts, invoices, quotes, and procurement documents. |
| Refunds and duplicate charges | Understand ALLO refund policy, non-refundable AI credits, and how to report a duplicate or unrecognized charge. |
| Fair billing and proration | Predict your next invoice when seats, storage add-ons, or plans change mid-cycle. |
| Understand billing credits | Learn when billing credits appear, how they reduce future invoices, and what happens when the credit is larger or smaller than the next charge. |
| Change a member role | Update workspace roles safely, understand what admin access changes, and know when item sharing is the better fix. |
| Manage seat limits | Understand seat warnings and what happens when the workspace needs more seats. |
| Open canvases in the desktop app | Open canvas links, sub-canvases, and project canvases in desktop app tabs. |
| Access a deactivated workspace | Understand what deactivated member access means, why old links stay blocked, and how admins can recover the right type of access. |
| Fix storage limits | Recover from storage quota warnings or upload limits in a workspace. |
| Update the desktop app | Install desktop app updates and know what to expect from the restart prompt. |
| Workspace security settings | Configure workspace-wide security rules such as allowed email domains, required two-factor authentication, blocked file extensions, restricted apps, and security logs. |
| Buy storage add-ons | Add workspace storage and understand how recurring storage add-ons differ from AI credit packs. |
| Leave or delete a workspace | Decide whether to leave a workspace or delete it for everyone, and see what each action removes. |
| Restore tabs after restart | Understand what ALLO can reopen after quitting, restarting, or updating the desktop app. |
| Buy and manage AI credits | Buy AI credit packs, set up Auto-reload, and get unblocked when credits run out. |
| Use notifications and badges | Check desktop notification permissions and unread badges when updates are missing. |
| Export support logs | Create a log bundle that helps ALLO support diagnose desktop app problems. |
| Troubleshoot the desktop app | Recover from sign-in, update, blank screen, tab, language, and window-control issues. |
