Invoices, receipts, and quotes

Billing documents answer different questions

Invoices and receipts explain charges that already happened. Quotes and procurement documents help a school or company approve a purchase before it happens. Tax documents, country-specific forms, and custom-term quotes often need a human support or sales conversation.

Use this article when you need a receipt, invoice, quote, local billing document, purchasing paperwork, or a custom-term billing document. If the issue is an unpaid invoice or failed card, start with Fix a payment issue.

Availability

Find existing invoices or receipts

1. Open the workspace, then go to Workspace settings → Billing. Make sure you are in the correct workspace because billing documents belong to that workspace.
2. Select Manage billing info in the current plan card.
3. If invoice history is available in the secure billing management page, open it.
4. Select the charge you need, then download its invoice or receipt when that document is available.

The available document types depend on the charge and its billing record. If invoice history or the document is missing, contact support. Use Manage billing, payment details, and documents if you cannot find the Billing page.

Change the billing email

1. Open Workspace settings → Billing.
2. Select Manage billing info.
3. Open the billing details section and update the email address.
4. Save the change.

The billing details email controls future billing communication. It is separate from your ALLO login email, and changing it does not automatically resend or reissue documents that were created earlier. Download an earlier invoice or receipt from invoice history when available, or contact support if the document is missing.

If the billing details or invoice history option is unavailable, contact support with the workspace name and the document or email change you need.

Ask for a quote or procurement document

Contact [email protected] or open Customer Support when you need a document before purchase, such as:

This English Help Center article does not walk through country-specific tax invoice rules. If your organization needs that kind of document, contact us and we can tell you what information is required for your case.

What to include when asking

Send enough detail to avoid a slow "what plan, what workspace, what term?" loop.

Never send a full card number. If support needs a safe card identifier, they may ask for the last four digits only.

Custom terms and education purchases

Billing checkout is built around the plan options shown in Billing. If a school, company, or procurement team needs a custom term such as a semester, seven months, or a special education agreement, use Sales or Customer Support instead of forcing the purchase through a standard monthly plan.

For school-specific planning, see Education plans for schools.

Receipts versus refunds

A receipt proves that a payment happened. It does not mean the payment can be refunded. ALLO payments and AI credit purchases are generally non-refundable under ALLO's terms unless required by law or a written agreement. If the question is really about a mid-cycle credit after seats, plans, or storage changed, see Fair billing and proration.

If you are asking because a charge looks duplicated or wrong, use Refunds and duplicate charges instead of this article.

If a document is missing

If Billing does not show the document you need, open Customer Support and include the workspace name, charge date, amount, currency, billing email, and the kind of document you need. For education or custom-term documents, include the school or organization name, seat count, term, and deadline.