Switch workspaces

Start here when the right work seems to be gone

If Search is empty, Recent looks wrong, Files has the wrong uploads, or People is missing someone you expected, check the workspace before changing anything else. ALLO keeps work separated by workspace. A canvas in your client workspace will not appear in your internal team workspace just because you use the same account for both.

The active workspace is shown in the upper-left workspace area of ALLO. Click the workspace name to open the workspace menu, then use Switch workspace to choose another workspace.

Availability

Check the current workspace

Look at the upper-left corner of the ALLO app. The workspace name appears in the sidebar next to the workspace logo. That name is the workspace ALLO is using for the current page.

When the sidebar is collapsed, you may see only the workspace logo. Click the logo to open the same workspace menu. The menu summary shows the current workspace name, the plan label when it is available, and member or seat information where your role allows it.

This is the fastest sanity check before opening Search, Files, All canvases, or workspace settings. If the name is wrong, the results are probably not wrong. You are just asking the right question in the wrong workspace.

Switch to another workspace

1. Click the workspace name in the upper-left corner.
2. In the workspace menu, choose Switch workspace.
3. Select the workspace you want to open.
4. Wait for ALLO to reload or move into that workspace.
5. Confirm the workspace name in the upper-left corner changed before searching or editing.

The workspace list puts the current workspace first, then shows the other workspaces your account can access. Workspaces you are not a member of do not appear there. If you expect to see a workspace but it is missing, confirm the account email first, then ask a workspace admin to check your membership or invitation.

What changes after switching

Switching workspaces changes the operating context. It is not only a visual label.

Because these areas are scoped, switching workspaces is one of the safest first steps when work seems missing. It does not delete or move anything. It only changes which workspace you are looking at.

Common examples

A designer opens ALLO after a client review and Search cannot find the review canvas. The title is right, but the upper-left workspace still says the internal studio workspace. After switching to the client workspace, Search returns the canvas immediately.

A teammate says they invited you to a project, but the invite seems useless. Before asking them to resend it, open the workspace menu and confirm you are in the workspace named in the invite. If you accepted an invite with another email, sign in with that account or ask the admin to invite the correct one.

An admin wants to change billing but sees a different plan than expected. That usually means the current workspace is not the billing workspace they meant to manage. Switch first, then open workspace settings or Billing.

A file appears missing from Files. If the file was uploaded inside another workspace, it will not appear in the current workspace’s Files list. Switch to the workspace where the canvas or project lives, then search Files again.

When switching does not solve it

The workspace is not in the list. You may be signed in with the wrong email, the invite may not have been accepted, your membership may have been removed, or the workspace may be unavailable to your account. Ask an admin to confirm the exact email they invited.

The workspace changes, but the item is still missing. Use Find work again. The next checks are title, owner, filters, Shared with me, Trash, and item permissions.

A direct link opens an access error. Switching workspaces is necessary only if the link belongs somewhere else. It does not grant permission. Ask the owner to review your access, then use When you can't access work.

Settings or billing controls are missing after switching. You may not be a workspace admin, or the workspace plan may hide the control. Start with Open workspace settings and Manage workspace members.

Keep this habit

Before you report missing work, send a screenshot, or recreate a canvas, read the workspace name out loud. It sounds basic because it is. That tiny check prevents most “ALLO lost my work” investigations from turning into a long search through the wrong team’s history.