When an invite does not arrive
Check email, spam, workspace, role, and invite-link issues before asking for a new invite.
Invite delivery depends on the exact email address
If an ALLO invite does not arrive, first confirm the email address. An invite to a work email will not appear in a personal inbox, and signing in with the personal email will not grant access to the work email's invite.
Do not create a new account with a different email just to get unstuck. Ask the workspace admin to invite the correct address.
Availability
| Item | Details |
|---|---|
| Applies to | Workspace invites, shared work invites, and email-based access |
| Who can resend | Workspace admin, owner, or person with invitation permission |
| Best first check | Exact email spelling and inbox filters |
| Support can help | After sender and recipient checks are complete |
Recipient checklist
Check:
| Place | Why |
|---|---|
| Exact inbox | The invite is tied to the email address entered by the sender. |
| Spam or junk | Automated email can be filtered. |
| Promotions or Updates | Some inboxes move app mail away from Primary. |
| Company quarantine | IT filters can hold external or automated messages. |
| Mail rules | Rules can auto-archive or label ALLO mail. |
| Blocked senders | Past filtering can block future mail. |
Search your mailbox for "ALLO" and the workspace name. Use the newest invite if several arrived.
Sender checklist
Ask the inviter or workspace admin to check:
| Check | Why |
|---|---|
| Email spelling | A typo sends the invite nowhere useful. |
| Correct workspace | Inviting to the wrong workspace will not grant access to the intended work. |
| Role or permission | Invite settings may control what the recipient can do. |
| Pending invite status | The invite may already be pending, expired, or canceled. |
| Seat limit | Workspace may need more seats before inviting members. |
| Domain or organization policy | Some workspaces restrict who can be invited. |
For inviter steps, see Invite members and Manage members.
If the invite expired
Ask the sender to resend the invite. Use the newest invite email. Older links can expire or be invalidated by newer invites.
If you already accepted an older invite but cannot access the workspace, you may be signed into the wrong account or the invite may have been accepted under another email. Use When you can't access work.
If the invite was sent to the wrong email
The sender should cancel or ignore the wrong invite and send a new one to the correct email. Changing your display name will not transfer the invite to another account.
If the wrong email already accepted access and created duplicate membership, ask a workspace admin or support before removing users if important work was created under the wrong account.
If company email blocks ALLO
Ask IT to allow ALLO email. Tell them the expected sender, workspace name, and approximate send time. Company filters can silently quarantine invitations, verification emails, and sign-in codes.
If IT needs evidence, the workspace admin can resend the invite while IT watches logs.
If you can sign in but still cannot access work
Invite delivery and access are different. You may receive and accept an invite but still be blocked by workspace membership state, item permission, wrong account, or deactivated access.
Use When you can't access work if sign-in works but the workspace, project, dashboard, canvas, or file is unavailable.
Seat and plan blockers
If the workspace is over its seat limit, an admin may need to add seats, remove inactive members, or change the plan before inviting more people. Use Manage seat limits.
If a payment banner appears, the admin may need to recover billing first with Fix a payment issue.
Troubleshooting invite problems
| Symptom | Likely cause | What to do |
|---|---|---|
| Invite never arrives | Wrong email, spam, quarantine, or delivery delay | Check inbox filters and ask sender to resend. |
| Invite link expired | Old invite | Use the newest invite or ask for resend. |
| Link opens wrong account | Browser is signed into another email | Sign out or switch browser profile. |
| Accepted invite but workspace missing | Wrong account or membership issue | Use When you can't access work. |
| Admin cannot invite | Seat, role, domain, or billing restriction | Check member settings, seats, and billing. |
| Mobile invite opens strangely | App version or link handling | Update mobile or use Troubleshoot the mobile app. |
When to contact support
Contact support when the sender confirms the correct email, the invite was resent, inbox and IT filters were checked, and the message still never arrives or the accepted invite does not grant access. Include sender email, recipient email, workspace name, approximate send time, and screenshots of pending invite or error state.
Related articles
- Invite workspace members
- Manage workspace members
- When you can't log in
- Contact support with the right details