Change profile settings
Update your name, avatar, language, notifications, and personal account preferences.
Your profile is your personal identity in ALLO
Profile settings control how people recognize you across ALLO. They are different from workspace settings, billing settings, project permissions, and dashboard permissions. Changing your profile can update your visible name, photo, language, and personal preferences, but it does not make you a workspace admin, change the billing owner, move work between accounts, or grant access to a canvas.
If teammates mention you in comments, search for you in People, check who last edited work, or review an invite, your profile is the identity they see. Keeping it accurate prevents the classic support mess where three different people all appear as "Jake" with no photo and nobody knows who approved the thing.
Availability
| Item | Details |
|---|---|
| Available on | All plans |
| Available for | Web app and desktop app |
| Who can change it | Any signed-in user can change their own profile |
| Admin required | No, unless the change depends on a workspace-controlled policy |
| Mobile support | Use mobile for normal account access and review. Use web or desktop when a setting is not exposed in the mobile app. |
Open profile settings
From the web app or desktop app, open your account menu and choose Profile Settings. If you are already inside Workspace Settings → Billing, go back to your personal menu first. Billing pages are workspace-owned; profile pages are account-owned.
If you cannot reach the app because sign-in fails, start with When you can't log in. If you can sign in but cannot see the workspace you expected, use When you can't access work before changing profile details.
Settings you may be able to change
| Setting | What it affects | Notes |
|---|---|---|
| Display name | Mentions, comments, people lists, activity, and shared work attribution | Use the name teammates will recognize. |
| Email address | Sign-in, account verification, notifications, invites, and support lookup | If you need to change your email address, contact support. Include the current email, the new email, and the workspace name. |
| Avatar or profile photo | People lists, comments, and activity surfaces | If a new photo does not appear everywhere immediately, refresh after a moment. |
| Language | App language for your account | Some language changes reload the app so every screen can use the new language consistently. |
| Theme or appearance | Your own viewing preference | This does not change how teammates see a canvas. |
| Notifications | Your own email, in-app, desktop, or mobile notification preferences | For notification details, see Manage notifications. |
| Password or sign-in method | Your account security and future login options | Accounts with no saved password can set one from Security when password editing is available. |
| Two-factor authentication | A second sign-in factor for your account | Use Account security settings when you need setup, backup-code, or workspace-required MFA guidance. |
| Access logs | Recent sign-in activity for your account | Use logs to compare time, device, IP, and approximate location when something looks suspicious. |
| Active sessions | Signed-in browsers, desktop apps, and mobile apps | Use Manage active sessions when a device is lost or unfamiliar. |
| Delete account | Permanent removal of your ALLO account | Read Delete your account before using this action. It can affect workspaces where you are an admin. |
The exact list can vary. For example, an account that signs in through Google or another managed identity provider may not show the same password controls as an account that signs in with email and password. A workspace policy can also limit what information is editable by individual members.
Profile settings do not change workspace permissions
Changing your name or photo does not change what you can open. If a canvas is read-only, missing, archived, or blocked by workspace membership, profile settings will not fix it. Use these articles instead:
| What is happening | Go here |
|---|---|
| You can open a canvas but cannot edit it | When work is read-only |
| You cannot open a shared link or workspace item | When you can't access work |
| You cannot find work that used to exist | When work looks missing |
| You were invited but never received the email | When an invite does not arrive |
| A desktop or mobile app is signed in as the wrong person | Manage active sessions |
Change your display name or photo
Open Profile Settings, edit your name or photo, and save the change. Use the same spelling people use when they mention you in comments or review ownership in activity. If you are part of several workspaces, remember that the same account identity can appear in more than one workspace.
After saving, give ALLO a short moment to update surfaces that were already open. If your teammate still sees the old name or photo, ask them to refresh the page or reopen the desktop tab. If the old identity only appears in a screenshot, exported file, or historical notification, that older record is not rewritten.
If you accidentally created a second account with a different email address, do not try to fix it by changing only the display name. You may need an admin to invite the correct email address, remove the duplicate member, or move ownership of work. Start with When you can't access work and include both email addresses when you contact support.
Change your email address
Your email address is used for sign-in, verification, notifications, invites, and support lookup. If the email field is read-only or you need to move the account to a different email address, contact support. Include your current email address, the new email address, the workspace name, and whether you can still sign in.
Do not create a second account just to change email. That can split workspace access, ownership, notifications, and billing responsibility between two accounts.
Change language
Language is a personal preference. When you change it, ALLO may reload the app so navigation, menus, notifications, dialogs, and workspace surfaces use the new language consistently. Save work before changing language if you are in the middle of a large edit.
If the language changes in one tab but not another, refresh the tab that still shows the old language. In the desktop app, use Use back, forward, and refresh if you are not sure whether to refresh only the current page or restart the app. If your organization needs a language that is not available, contact support with the requested language and the workspace name.
Change notification preferences
Notification settings decide how ALLO reaches you. They can affect in-app inbox updates, email notifications, desktop notifications, mobile notifications, and badges, depending on the surface you use.
If you use the desktop app, your ALLO preference is only one part of the chain. Your operating system must also allow notifications and badges for the ALLO app. See Use notifications and badges when your in-app notifications appear but the Dock, taskbar, or system banner does not.
If you use mobile, check both ALLO settings and iOS or Android notification permissions. A mobile notification problem is often local to the device, while an inbox count problem usually follows your ALLO account.
Set or change your password
Use Profile Settings when email-code sign-in works but you would rather log in with a password next time. This is especially useful for older ALLO accounts or email-code accounts that do not have a saved password yet. The login page only shows Log in with password when ALLO knows the account has a password.
Open your account menu, choose Profile Settings, then open Security. In the Password section, choose Change password. The same button handles two cases:
| Account state | What happens |
|---|---|
| Your account already has a password | ALLO asks for your current password and a new password. If you do not remember the current password, use Forgot your password? in the dialog to send a reset email. |
| Your account does not have a password yet | ALLO opens a setup flow and sends a password setup or reset email to your account email address. Use that email to create the password. |
After the password is created, use the same account email on the login page. The password option should appear when ALLO checks the account and sees the saved password.
If you sign in through Google, Apple, Microsoft, SSO, or another managed provider, local password controls can be limited or hidden by account policy. Use the provider's password reset path or ask your organization's admin when the provider owns sign-in.
Setting a password does not change your workspace permissions, active sessions, billing role, or canvas access. It only adds another sign-in method for the same ALLO account.
Security settings, logs, and active sessions
Profile settings may include a Security area where you can review password controls, two-factor authentication, access logs, active sessions, and account deletion. Use it when you signed in on a shared computer, lost a device, changed jobs, need backup codes, or see a sign-in you do not recognize.
Signing out of a session does not delete your ALLO account, remove you from a workspace, or cancel billing. It only ends that device or browser session. For the whole Security page, see Account security settings. For session cleanup, see Manage active sessions.
If you are currently blocked by a device-limit warning, treat it as a warning about signed-in sessions, not a profile identity problem. You may be able to sign out of an older device, reload the current one, or ask an admin for help depending on your workspace plan and policy.
Delete your account
Account deletion lives in Profile Settings because it belongs to your personal ALLO account, not to one workspace. Do not use it to solve a normal workspace, billing, or session problem. If you only need to leave one workspace, use Leave or delete a workspace. If you only need to secure a device, use Sign out of ALLO or Manage active sessions.
Deleting an account is permanent and can affect workspaces where you are an admin. If you created or administer a workspace, transfer responsibility, review billing, and export anything important before you continue. Read Delete your account before using the Delete account action.
What admins can and cannot change for you
Workspace admins manage membership, roles, seats, billing, and workspace access. They cannot use billing settings to change your personal profile photo, and they should not need your password to solve access issues.
Route the issue to the right place:
| Issue | Where to handle it |
|---|---|
| Membership, role, seat count, workspace access, or a shared canvas | Ask a workspace admin. |
| Name, avatar, language, notifications, password, or signed-in devices | Use your own profile settings. |
| Duplicate accounts or wrong-email access | Contact support with the workspace name, the correct email, the incorrect email, and a link to one affected item. |
Troubleshooting profile changes
| Symptom | Likely cause | What to do |
|---|---|---|
| Your name or avatar changed for you but not teammates | Their tab still has old account data loaded | Ask them to refresh or reopen the desktop tab. |
| You changed language but one screen still uses the old language | That route did not reload yet | Refresh the page or restart the desktop app. |
| Log in with password is missing on the login page | The account may not have a saved password yet | Sign in with an email code, then set a password from Profile Settings → Security. |
| Password controls are missing in Profile Settings | Your account may use a managed sign-in provider or a policy that locks password editing | Use the provider's password reset or contact your organization's admin. |
| Password setup email does not arrive | Mail filtering, wrong inbox, or delayed delivery | Check spam, promotions, company quarantine, and the email address shown in the setup dialog. |
| Two-factor authentication setup is missing | Your account may use a managed sign-in provider or the workspace may not expose that setup path yet | Use Account security settings and check with your organization admin if sign-in is provider-owned. |
| Access logs show an unfamiliar location | VPN, office routing, mobile network, or travel can change location hints | Compare device, browser, IP/network, and time before deciding the session is suspicious. |
| You cannot open Profile Settings | Your session may be expired or blocked | Sign in again, then use When you can't log in if the loop continues. |
| You changed profile details but still cannot edit work | The issue is permission, not profile identity | Use When work is read-only. |
| A teammate cannot find you by name | They may be in a different workspace or searching an old name | Confirm the workspace, email address, and spelling. |
| Delete account is missing | Account deletion may be locked by policy or account state | Contact support if you need to remove the account and cannot see the action. |
When to contact support
Contact support when you need to change your account email address, the profile page will not save, a profile change creates an error, you suspect duplicate accounts, your organization changed sign-in providers, or an old identity appears in active work after refresh. Include your account email, workspace name, what you tried to change, the approximate time, and a screenshot if the page shows an error.
Related articles
- Manage notifications
- Account security settings
- Sign out of ALLO
- Manage active sessions
- Delete your account
- When you can't log in