Review mentions from Home

Mentions show where someone asked for you directly

Use Mentions on Home when you need to answer a comment or discussion where someone named you directly. Home shows a compact preview so you can jump back into the original work without opening the full notification center.

Mentions is not every notification. It is a focused preview for direct mentions. For requests, reminders, invitations, replies, notification status, and the complete list, open Inbox.

Availability

Where to find Mentions

Open Home, then find the Mentions area. Select a mention to open the original work item. Use View all when you need the full Inbox.

How mentions work

When someone mentions you in a comment or discussion, ALLO keeps the alert connected to the original work. Opening the mention should take you to the canvas, thread, or shared item where the comment happened. Reply there so the answer stays with the decision, design, file, or task being discussed.

| Mention source | What to expect | Best next step | | --- | --- | | Canvas comment | The mention opens the canvas context where the comment belongs. | Reply in the comment so the feedback stays attached to the visual work. | | Shared canvas or project | Access depends on how the item was shared with you. | Open the item, review the permission model, and ask the owner if access is blocked. | | Conversation or reply | The mention opens the original discussion where possible. | Respond in the source thread instead of starting a separate conversation. |

Review and answer a mention

1. Open Home.
2. Scan Mentions for items that need your response.
3. Select the mention.
4. Read the surrounding context before replying. Mentions often point to a specific question, but the answer may depend on nearby comments or canvas content.
5. Reply in the original location.
6. Use View all to open Inbox if you need older mentions or broader notification controls.

Reply in a way that helps the next reader

Mentions often happen because someone needs a specific answer. Reply with enough context that another teammate can understand the decision later:

• If you are approving something, say what is approved.
• If you are requesting a change, point to the part of the canvas or file that needs work.
• If the answer belongs in a project or task, link or reference that context rather than leaving the decision floating in a comment thread.

If the mention is asking the wrong person, reply with the right owner and mention them if appropriate. Silence creates a dead end. Rerouting the question keeps the work moving.

What belongs in Inbox instead

Use Inbox when you need more than the Home preview:

Permissions and visibility

A mention does not override access. If someone mentions you in work you cannot open, ask the owner to share the canvas, project, or file with you.

If the alert exists but the target seems gone, check whether the work was:

• Deleted.
• Moved.
• Unshared.

Use When work looks missing when the target cannot be found.

If a teammate can open the same mention and you cannot, ask the owner to check your access. If the work was shared directly with you, check Shared with me. If the link still fails, use Can't access work.

Mention scenarios

Mistakes and recovery

Support questions