Open workspace settings
Find workspace settings, admin controls, member management, billing, security settings, and the danger zone.
Workspace settings are different from profile settings
| You want to change | Use |
|---|---|
| Members, roles, teams, billing, plan controls, workspace security rules, allowed domains, blocked file extensions, or deleting/leaving the workspace | Workspace settings |
| Your name, avatar, language, password, two-factor authentication, active sessions, or account deletion | Profile settings |
If you are not sure which one you need, ask a simple question: “Would this change affect everyone in the workspace, or only my account?” Use account security settings for personal sign-in protection.
Availability
| Item | Details |
|---|---|
| Available on | All workspaces. The visible tabs and actions depend on plan, role, and workspace policy. |
| Available for | Web app, desktop app, and mobile app. Use web or desktop for billing and payment changes. |
| Who can open basic workspace settings | Workspace members can usually see the workspace settings area that applies to them. |
| Who can change admin settings | Workspace admins, or members with a specific management permission where supported. |
| Who may see fewer tabs | Non-admins, one-person education workspaces, and managed external workspaces. |
Open the workspace settings menu
Start in the workspace you want to change. Use Switch workspaces or the workspace name area, then open the workspace settings menu. In many ALLO surfaces, workspace settings also appear from the workspace menu or an admin/settings entry in the app chrome.
Confirm the active workspace before changing anything. The workspace name matters because member settings, billing, security rules, and deletion all apply to the current workspace, not every workspace your account belongs to.
If you are trying to change your personal password, language, avatar, two-factor authentication, or active sessions, open your account menu instead and use Change profile settings.
What can appear in workspace settings
| Area | What it controls | Good starting article |
|---|---|---|
| General | Workspace name, basic workspace information, and danger-zone actions such as leave or delete. | Leave or delete a workspace |
| Members | Workspace members, roles, invites, deactivation, and recovery. | Manage workspace members |
| Teams | Team lists and team membership. | Manage teams |
| Billing | Plan, seats, payment method, invoices, storage, and AI credits. | Open billing |
| Admin or Security | Email domain restrictions, required two-factor authentication, blocked file extensions, restricted integration apps, and security logs. | Workspace security settings |
Why a tab or button can be missing
ALLO hides controls that do not apply to your role, plan, or workspace state. A missing button is not always a loading problem.
| Missing control | Common reason |
|---|---|
| Members tab | You are not an admin, the workspace uses a one-person plan, or the plan does not expose member management. |
| Invite button | You do not have invite permission, the workspace has a seat or plan limit, or member invites are not available on the plan. |
| Billing tab | You are not allowed to view billing, or the workspace uses a custom contract that routes billing changes through Contact Sales. |
| Security/Admin controls | You are not a workspace admin, or the current plan does not expose that policy. |
| Leave workspace | You may be the workspace admin. Admins usually need to transfer responsibility or delete the workspace instead of leaving. |
| Delete workspace | You may not be an admin, the workspace name confirmation may not match, the workspace has multiple admins, or the workspace policy hides deletion. |
Edu and Edu Pro workspaces are in the one-person plan family in the current product logic. That means member management and member invites can be hidden even when the rest of the workspace works normally. If a school, class, or team needs more people in the same workspace, check the plan first instead of treating the missing Members tab as a bug.
Managed external workspaces can also show fewer settings. In those workspaces, the workspace owner or external management layer can decide which settings are available.
If you cannot find settings
First, check the active workspace. Many “missing settings” reports happen because the user is in a different workspace than the one they meant to administer.
Next, check your role. If you are a project owner or canvas editor, you may still not be a workspace admin. Project and canvas permissions do not automatically grant workspace settings access.
Finally, check plan and workspace state. One-person workspaces, education plans, deactivated accounts, managed external workspaces, and billing restrictions can all change which settings appear.
If you still cannot find a setting you should have, contact support with the right details: the workspace name, your account email, the setting you expected, and a screenshot of the current settings menu.
Related articles
- Understand workspaces
- Switch workspaces
- Manage workspace members
- Workspace security settings
- Leave or delete a workspace
- Change profile settings
- Open billing