Troubleshoot dashboards
Check dashboard access, billing or admin-hidden states, missing widgets, empty dashboards, and archived dashboard routes.
Most dashboard issues are access, archive, or resource issues
When a dashboard fails, the dashboard itself is not always the broken part. A viewer may lack dashboard access, a dashboard may be archived, a widget may depend on restricted data, or a pinned resource may have its own permission problem.
Start by identifying whether the problem is the dashboard page, a widget, or a resource inside the dashboard.
Availability
| Item | Details |
|---|---|
| Applies to | Dashboards in web app, desktop app, and mobile app |
| Use for | Missing dashboards, access errors, empty widgets, broken resources, archive confusion |
| Not for | General canvas, file, billing, or sign-in problems unless they affect a dashboard |
| Mobile support | Use mobile for the same dashboard checks. Web or desktop can be more comfortable for dense layouts or long troubleshooting sessions. |
Symptom guide
| Symptom | Likely cause | Start here |
|---|---|---|
| Dashboard area opens an empty manager | Workspace has no active dashboards or you lack access to active dashboards | Create or restore a dashboard. |
| Dashboard link says no access | Wrong account, missing dashboard permission, inactive workspace membership, or revoked access | Share a dashboard |
| Dashboard is read-only | You have view access only | Ask for edit or manage permission. |
| Widget is empty | No data, filters, stale load, or missing resource permission | Use dashboard widgets |
| Pinned resource will not open | Resource permission differs from dashboard permission | Connect resources to a dashboard |
| Dashboard disappeared | Archived, deleted, wrong workspace, or permission changed | Archive and restore dashboards |
| Dashboard controls are missing | Role, plan, admin-hidden state, or unsupported surface | Ask an admin, check dashboard sharing, and use web or desktop. |
Check the workspace and account
Make sure you are signed into the correct ALLO account and workspace. If you use several emails, compare the account email with the one that was invited or granted access.
If the dashboard exists for teammates but not for you, ask an owner to confirm dashboard sharing and workspace membership. If your workspace membership was deactivated, a dashboard link cannot reopen access by itself.
Use When you can't access work if access fails beyond dashboards.
Check active versus archived
If the dashboard is missing from the active list, check archived dashboards. Dashboards that tracked completed projects or recurring reviews are often archived intentionally. Restoring them can bring them back to the active list, but you should review old widgets and resources before treating the dashboard as current again.
See Archive and restore dashboards.
Check dashboard sharing
Dashboard sharing controls dashboard access and editing. A user with view access can open the dashboard but may not move widgets, edit resources, archive, or change sharing.
If the user needs to maintain the dashboard, grant edit or manage access. If they only need to review it, view access is enough. See Share a dashboard.
Check resources inside the dashboard
If the dashboard opens but a project, canvas, file, or external link does not, troubleshoot the resource. A dashboard can point to a restricted resource. The viewer needs access to both.
| Resource problem | Better next step |
|---|---|
| Canvas no access | When you can't access work or Share a canvas |
| Canvas read-only | When work is read-only |
| File will not preview or download | Preview, open, and download files |
| File blocked by storage | Fix storage limits |
| External link asks for login | Grant access in the external system |
Check widgets
If a widget is empty or stale, refresh the dashboard and check widget configuration. Filters, missing data, deleted resources, permission changes, and old dashboard state can all make a widget look broken.
If only one user sees the issue, compare permissions. If every viewer sees it, the widget configuration or underlying data is more likely the cause.
Check plan or admin-hidden state
Some workspace states can hide or disable dashboard actions. If the workspace has a billing issue, plan restriction, or admin-only configuration, non-admin users may see fewer controls.
Ask a workspace admin to check Billing and workspace settings. Use Open billing if a payment, seat, storage, or plan banner appears.
Refresh and retry
If a teammate just shared a dashboard, restored it, or changed resources, refresh the dashboard. The desktop app may need a tab refresh. The browser may need a page reload. Refresh helps stale state; it does not fix missing permission.
See When refresh helps and when it does not.
Troubleshooting table
| Problem | Recovery workflow |
|---|---|
| New dashboard has no content | Add widgets and pinboard resources. |
| Viewer can open dashboard but sees empty widgets | Check widget configuration and resource permissions. |
| Editor cannot save changes | Confirm edit/manage access, refresh, and retry. |
| Resource opens for owner but not viewer | Share the underlying resource or replace it. |
| Archived dashboard still appears active for someone | They may have a stale tab open |
| Dashboard link opens wrong account | Sign out of the wrong account and use the invited email. |
When to contact support
Contact support when dashboard access, widget state, or archive state looks wrong after an owner confirms permissions and everyone refreshes. Include workspace name, dashboard link, affected user email, expected permission, widget title or resource link, and screenshots of the error.
Related articles
- Use dashboard widgets
- Connect resources to a dashboard
- Share a dashboard
- Archive and restore dashboards
- When you can't access work
- When work looks missing