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// HELP/Home/Find members in People

Find members in People

Use People to find workspace members by name, email, team, or role.

5 min read

Members helps you find people who belong to the workspace

Use Members inside People when you need to find a teammate, confirm their email, check their team, or understand their workspace role. It is the best place to answer "who is this person in this workspace?" before you mention them, assign work, or ask an admin to change access.

Members is primarily a browsing surface. Administrative actions such as inviting people, changing roles, deactivating access, or removing members depend on workspace permissions and may belong in Workspace members.

Availability

ItemDetails
Available onAll plans
Available forWeb app, desktop app
Who can do itWorkspace members

Where to find Members

Open Home → People → Members.

In many workspaces, opening People takes you to Members first. From there, use search, filters, sorting, view controls, or pagination if they are available in your workspace.

What you can do in Members

TaskHow Members helps
Find a teammateSearch by name or email.
Confirm contact detailsOpen the member card or detail page and check the visible profile information.
Understand role contextReview the member's role or workspace context where shown.
Find team relationshipsCheck team labels or open the member detail when available.
Move from person to teamUse team information on the member profile, then open Teams.
Decide who to mentionConfirm the person before adding a comment mention in a canvas.

Find a member

  1. Open Home → People → Members.
  2. Confirm you are in the correct workspace.
  3. Search by name or email.
  4. Clear filters if the result does not appear.
  5. Open the member detail for more context.
  6. Use the member's team or role information to decide where to route the work next.

For large workspaces, be patient with loading and pagination. People data can load in batches so Home stays responsive.

Member detail

A member detail page may show profile information, teams, role context, and related tabs where available. Use it when a list result is not enough and you need to understand the person's workspace context before taking action.

Member detail is not a permission audit. If the task is to change access, use Manage workspace members or ask an admin.

Examples

SituationHow Members helps
You need to mention the right reviewerSearch by name or team, open the member, then mention the correct person in the canvas comment.
You only know an email addressSearch by email to confirm the person belongs to the workspace.
You are joining a new workspaceBrowse members and teams to understand who is involved before asking questions in the wrong place.
A project owner is unclearSearch likely teammates, check team context, then use the project or canvas to confirm ownership.
A teammate says they joined but nobody can find themConfirm the workspace, search by email, then ask an admin to check the invite or role.

Members, guests, and shared collaborators

Not every person who can open a piece of work is a workspace member. A client, guest, or external collaborator may have access to one shared canvas without appearing in Members as a full workspace member.

Use Roles and access when you need to understand the difference between workspace membership and item-level access. Use Share a canvas when the person only needs one canvas. Use Invite workspace members when they need ongoing workspace access.

Permissions and admin actions

What you can do from Members depends on your role. Some users can browse members but cannot invite, remove, deactivate, or change roles. If you need admin action and the control is hidden, ask a workspace admin or open Workspace members.

Changing a role can affect what the person can see and edit. Do not change roles just to make one canvas open. First check whether the canvas can be shared directly.

Good member lookup habits

Use email when names are duplicated. Use teams when the person is hard to identify by name. Confirm the workspace before asking an admin to resend an invite. If a teammate has recently joined, allow the member list to load and clear filters before reporting that they are missing. If the invite itself is the problem, use When an invite does not arrive.

When you find the person, send the specific work link or mention them in context. Do not assume they can find the same item from Recent, because Recent is personal and workspace-aware.

Support questions and recovery

ProblemWhat to do
A member is missingCheck the workspace, clear search and filters, then ask an admin whether the person joined the workspace.
Search returns too many peopleSearch by email if you have it, then use team or role context to confirm the right person.
The person has access to a canvas but is not listedThey may have item-level access instead of workspace membership. Check Roles and access.
Invite is missingUse Invite workspace members or ask an admin to check your role.
Role or remove actions are hiddenUse Manage workspace members. Your role may not allow access changes.
Profile data looks incompleteThe member may not have filled out profile details, or some people data may still be loading. Confirm with email or ask the person directly.

Support questions

QuestionAnswer
Does Members show every person who can open one canvas?No. Members is for workspace members. Item-level collaborators may not appear as full members.
Can I change a member's role from People?Role changes depend on admin permissions and may belong in Workspace members.
Why are two members hard to tell apart?Use email, team, and profile details. Ask the person or admin if profile information is incomplete.
Why does search miss someone who just joined?Confirm the workspace, clear filters, and wait for people data to finish loading.
Should I invite someone from Members or share a canvas?Invite them when they need ongoing workspace access. Share a canvas when they need only one item.
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